Customer Service Rep/Administrative Associate

Responsibilities:

• Ability to identify and assess customers’ needs.
• Manage incoming calls and customer service inquiries.
• Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Dispatch homeowner and builder work orders.
• Process homeowner and builder billing.
• Assist in scheduling the next day’s work for crews.
• Generate proposals.

Requirements:

• Proven customer support experience required (minimum of three years.)
• Strong problem-solving skills and the ability to think analytically.
• Must be detail-oriented, able to multi-task, prioritize, and manage time effectively.
• Must be flexible with the ability to adapt to changes quickly and think conceptually.
• Ability to work in a fast-paced environment.
• Construction industry experience preferred.
• Ability to learn new software easily is a must.
• Proficiency using Microsoft Outlook, Word and Excel is required.